Score 807 FAQ – Complete Answers for Malaysian Players

You must be 18 years and above to register and play at Score 807. This is an absolute requirement with no exceptions. Score 807 is an adults-only entertainment platform.

Our system will verify your age during registration based on the date of birth you provide. Further identity verification (KYC) may also be required when you submit your first withdrawal request. If the age information provided is found to be inaccurate, Score 807 reserves the right to close the account and freeze any remaining balance.

No. Each individual is only permitted to hold one Score 807 account only. Registering multiple accounts is a serious violation of Score 807's Terms & Conditions.

If the Score 807 system detects more than one account linked to the same individual – based on matching name, IC number, IP address, phone number, or payment method – all associated accounts may be closed and balances may be forfeited without notice. If you have previously held a Score 807 account and wish to use it again, please contact our support team for assistance in recovering your original account.

To change your Score 807 password, log in to your account, go to Account Settings, then select Security or Change Password. You will need to enter your current password, followed by your new password, then confirm it.

If you have forgotten your current password, use the "Forgot password?" on the login page. Enter your registered email and we will send you a reset link valid for 30 minutes. If you do not receive the email within 5 minutes, check your Spam folder or contact Score 807 support.

KYC (Know Your Customer) is an identity verification process required by Score 807 before processing withdrawals above a certain limit. This is standard industry procedure to prevent fraud and ensure the security of all players' funds.

Documents typically required for Score 807 KYC verification include:

• Copy of Malaysian identity card (MyKad) — front and back
• Proof of current address (utility bill or bank statement not older than 3 months)
• Proof of payment method (screenshot of your e-wallet or relevant bank statement)

Submit your documents through the KYC section in your Score 807 account settings or email them to support@score807.best. Verification typically takes 1–3 business days.

If you wish to permanently close your Score 807 account, contact our support team via live chat or email at support@score807.best. Clearly state that you would like to permanently close your account.

Before the account is closed, Score 807 will process a withdrawal for any remaining balance in your account. Please note that permanent account closure means you will not be able to use the same username or email to register a new Score 807 account in the future. If you just need a break, consider using the Time-Out or Self-Exclusion tools under the Responsible Gaming instead.

Deposit processing time depends on the method used. Generally, deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, and ShopeePay are credited within 1–3 minutes after a successful transaction.

Deposits via FPX Internet Banking (Maybank2u, CIMB Clicks) may take slightly longer depending on your bank's response time – typically between 2–10 minutes. If the funds have not been credited after 30 minutes, contact Score 807 support via live chat and provide proof of your transaction (a screenshot or reference number) for immediate investigation.

Score 807 processes withdrawals within 5–30 minutes for most requests. Funds are sent directly to the e-wallet or Malaysian bank account you have registered.

Your first withdrawal or large-amount withdrawals may require additional verification as a security measure — this can extend processing time by several hours. To speed things up, make sure your KYC verification is complete before submitting a large withdrawal request. Available withdrawal methods are the same as deposit methods: Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, and ShopeePay.

Score 807 does not charge any processing fees for deposits or withdrawals. Every ringgit you deposit goes entirely into your account, and any winnings you withdraw are transferred in full to your e-wallet or bank account.

However, your e-wallet provider or bank may charge a small fee of their own for certain types of transactions. These charges come from their end, not from Score 807. Check your payment provider's terms for more details.

Don't panic if this happens. It can sometimes occur due to a connection disruption between the payment system and the Score 807 platform. First, wait up to 30 minutes — there is occasionally a delay in system confirmation.

If funds have not been credited after 30 minutes, contact Score 807 support via live chat or email support@score807.best. Please have the following details ready to speed up the investigation:

• Your Score 807 username
• Amount deducted and payment method
• Transaction date and time
• Screenshot or transaction reference number from your e-wallet app

The Score 807 team will verify with the payment provider and credit your funds or resolve the issue in a short time.

The minimum deposit at Score 807 is RM20 per transaction — a very reasonable amount for Malaysian players to start exploring everything the platform has to offer. The maximum deposit limit depends on the payment method you use and may vary.

For higher deposit limits, you may need to complete KYC verification first. Players with a higher VIP status in the Score 807 VIP Rewards programme also enjoy higher daily deposit and withdrawal limits. Contact our support team for the latest limit information for specific payment methods.

The wagering requirement is the total amount you need to bet before any winnings derived from bonus money can be withdrawn. This is standard practice across the betting industry worldwide.

Simple example: if you receive a RM100 bonus with a 5x wagering requirement, you'll need to place bets totalling RM500 (RM100 × 5) before any winnings from that bonus can be withdrawn. Bets placed on Sports Betting, slots, Live Casino, and other products at Score 807 generally count toward this requirement. Check the specific bonus terms, as some products may be excluded or contribute at a different rate. Always read the terms of each bonus carefully before claiming it.

Programme Score 807 VIP Rewards has several tiers — from Bronze at the entry level to Diamond at the top. Every bet you place at Score 807 earns VIP points, and the points you accumulate determine your VIP tier.

The higher your VIP tier, the greater the benefits you enjoy, including:

• Higher weekly cashback percentage
• Higher daily deposit and withdrawal limits
• Exclusive bonuses not available to lower tiers
• Personal account manager (for top-tier members)
• Priority customer support queue

Your VIP points can be viewed on your Score 807 account dashboard after logging in.

In general, expired bonuses at Score 807 cannot be extended, as the validity period is a promotional condition set from the outset. That said, Score 807 understands that unforeseen circumstances can sometimes prevent you from using a bonus within the given timeframe.

Contact the Score 807 support team via live chat or at support@score807.best and explain your situation. While we cannot guarantee an extension in every case, our team will assess each situation fairly. To avoid this in the future, make sure you check the expiry date of every bonus you claim in the Promotions section of your account.

This depends on the terms of each Score 807 promotion. Some bonuses can be combined, while others must be completed one at a time. Generally, you cannot hold two active bonus balances with unfulfilled wagering requirements simultaneously.

Check the Promotions section in your Score 807 account to view bonuses that are active and available for you to claim. Each promotion will state whether it can be combined with other offers. If you are unsure, contact Score 807 support before claiming a bonus to get a clear explanation.

Score 807 offers several odds formats for the convenience of Malaysian players. The most commonly used formats are:

• Decimal Odds: The simplest format. For example: odds of 2.50 means for every RM10 you stake, you receive RM25 back (including your original bet) if you win – a net profit of RM15.
• Asian Handicap: Popular for football. A goal handicap is given to the weaker team to level the playing field.
• Over/Under (Total Goals): Bet on whether the total number of goals in a match will be over or under a specified number.

You can change the odds format in the display settings on the Score 807 betting page. For a full guide on how to read odds, visit the Match Odds us.

If a match is cancelled before it begins or postponed without being replayed within the timeframe set by Score 807, your bet will typically be cancelled and fully refunded to your Score 807 account balance.

For matches that are postponed and replayed within a set period (typically 48–72 hours for football), your bet will generally remain valid for the rescheduled fixture. If a match is abandoned mid-play, the rules depend on the market type – some markets will be settled based on the score at the time of abandonment, while others will be voided. Please refer to the Score 807 betting Terms & Conditions for the full rules covering these situations.

In general, bets that have been accepted and confirmed by the Score 807 system cannot be cancelled. This is standard industry practice in betting to maintain the integrity of all markets.

However, Score 807 offers a Cash Out for specific markets, allowing you to settle a bet before the match ends — either to lock in a profit or limit a loss. Cash Out availability and value depend on current market conditions and are only available for supported markets. Check the active bets section in your account to see if the Cash Out option is available for your bet.

RTP (Return to Player) is the percentage indicating how much of the total amount wagered in a game will be paid back to players over the long run. For example, an RTP of 96% means that for every RM100 wagered in total, the platform returns RM96 to players.

RTP is a long-term statistical figure and not a guaranteed return for any single gaming session. Within a session, you may win significantly more or lose more than the RTP suggests. Slots with a higher RTP (95%+) are statistically more favourable to players over the long run. RTP information for each slot at Score 807 can usually be found in the game info or help link within the slot itself.

Progressive Jackpots at Score 807 are top-tier prizes whose pool grows with every bet placed on the qualifying game. A small portion of each wager is added to the jackpot pool, which means the total can build up to a very substantial amount.

How to win a progressive jackpot varies by game — some require a specific symbol combination, some are awarded randomly, and some feature a special bonus mini-game. The odds of hitting a progressive jackpot are low, but it is possible for any player — every spin gives an equal chance. Visit the Jackpot Score 807 to view the latest jackpot values.

Regular Sports Betting at Score 807 involves real sporting events played by actual athletes or teams – such as Malaysia Super League or EPL football matches taking place at a scheduled time.

Virtual Sports, on the other hand, are computer-simulated sporting events that use random algorithms to determine outcomes. The main advantage of Virtual Sports at Score 807 is that they run 24 hours a day, 7 days a week non-stop – no need to wait for real match schedules. Each virtual sports match wraps up within minutes, delivering quick results. Virtual sports are ideal for players who want betting entertainment at any time, including late at night when no real matches are on.

If you're experiencing display or loading issues on Score 807, try the following troubleshooting steps in order:

• Refresh the page (press F5 or Ctrl+R / Cmd+R)
• Clear your browser cache and cookies, then refresh the page
• Try using your browser's private browsing mode (Incognito/Private mode)
• Try a different web browser – Chrome, Firefox, or Edge
• Make sure your browser is updated to the latest version
• Check your internet connection – try switching from WiFi to mobile data or vice versa
• Disable your VPN connection if you are using one

If the issue persists after trying all the steps above, contact Score 807 support via live chat and provide your device type, operating system, and browser so we can resolve the problem more quickly.

The Score 807 platform is designed as progressive web app (PWA) fully optimised for all screen sizes – including Android smartphones and iPhones. There's no need to download a separate app; simply open score807.best in Chrome or Safari on your mobile browser.

For a native app-like experience, you can add a Score 807 shortcut to your phone's home screen. On Chrome (Android): tap the three-dot menu → select "Add to Home Screen". On Safari (iPhone): tap the Share button → select "Add to Home Screen". This shortcut works just like an app, giving you one-tap access to Score 807 with a full-screen interface and no browser URL bar.

A blank screen or missing balance after logging in is usually caused by a browser cache issue or an unstable connection. Try the following steps:

• Clear your browser cache and refresh – this resolves most display issues
• Fully log out of your Score 807 account, then log back in
• Check your internet connection – switch from WiFi to mobile data to test
• Try accessing the site from a different browser or device

If the screen remains blank after trying all these steps, there may be an ongoing system maintenance. Check whether Score 807 is currently under scheduled maintenance. If there is no maintenance in progress, contact our support team — your balance and account data are safe and have not been lost.

If you suspect your Score 807 account has been accessed without authorisation — such as changes to your account details you didn't make, bets you didn't place, or logins from unrecognised locations — take immediate action:

• Change your password immediately via your account settings or the "Forgot Password" function
• Contact Score 807 support now via live chat – this is an urgent matter we prioritise
• Provide details of any suspicious activity you noticed (bets, transactions, or changes you did not make)
• The Score 807 team will temporarily freeze the account if necessary while an investigation is carried out to protect your funds

Score 807 takes every security report seriously and will investigate promptly.